Forum Discussion
Articulate Rise is down
I get this message AGAIN and AGAIN even after clearing my cache. Please advise!!! This is critical to my business.
Hello everyone,
I appreciate your patience while the Rise 360 issue is ongoing. I’m happy to confirm that Rise 360 access has been restored and is fully functional. We have updated the status here from Monitoring to Resolved.
I’m sorry for the trouble this has caused you. Let us know if you still have issues, and we’ll work closely with you.
Hi LindaIngram-c67,
Rise 360 is currently having technical difficulties. Our engineers are working to resolve the situation as quickly as possible.
I understand how critical this is to your business. I apologize for the disruption, and I'll let you know as soon as Rise 360 is fully operational again.
You can also see real-time status updates here. To receive notifications of status changes in the future, click the "Subscribe" button in the upper right corner of the status page.
Same happens to me. I also lost two hours work when the Rise crashed 😡.
Hmm...
There was an error logging you in; please try again. You may need to clear your browser cache first. This error keeps appearing for me. Is Rise 360 down.
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This is an UNHELPFUL auto response. Glad the team is working on resolving the downtime. I see it happens every couple of months.
Hello LindaIngram-c67 and Duffyj6, 🎉
I’m happy to inform you that Rise 360 access has been restored and is fully functional. We apologize for the disruption. We have updated the status here.
Let us know if you still have issues, and we’ll work closely with you.
Hi LindaIngram-c67 and Duffyj6,
I can confirm that Rise 360 is back down. We are working on a permanent fix, and I'll share updates as soon as they're available. We've updated the status page to reflect this situation.
I'm sorry for the trouble.
Hello everyone,
I appreciate your patience while the Rise 360 issue is ongoing. I’m happy to confirm that Rise 360 access has been restored and is fully functional. We have updated the status here from Monitoring to Resolved.
I’m sorry for the trouble this has caused you. Let us know if you still have issues, and we’ll work closely with you.
Hi, does anyone else have problems when publishing Rise content to review? I get constantly error message Something went wrong, please try again... I have really tried but it keeps coming constantly.
Hi RiikkaH,
I'm sorry to hear about the trouble publishing your Rise course to Review 360.
To see if I can replicate the issue, I tried to publish a sample Rise course and could do so without errors.
Does the error happen when publishing a new Rise course with a single lesson, or is it only observed in a particular Rise course?
If it happens in all of your Rise courses, and you're already using the latest version of a supported browser, I recommend clearing your browser cookies or cache and seeing if it helps.
If the issue persists, could I have you connect with us in a case so we can determine what's happening? We'll reach out soon after we hear from you.
The error happened when re-publisihing the content for the review. I followed your instructions and clearing the cache helped. Thank you!
