Forum Discussion

CaitlinHenshall's avatar
CaitlinHenshall
Community Member
5 years ago

Articulate Rise Not Loading

Hello! Articulate Rise has been struggling to load for me all day. When it did load, I'd be in a course for a minute or two before I got the 'Your session has timed out' screen. Now it's stuck on co...
rise 360
NigelJanssen's avatar
NigelJanssen
Community Member
3 years ago

Hi there,

For the past 2 hours, my Rise 360 content is stuck in the "content is loading" view. I restarted my laptop, cleared my browsing history (from the beginning), cleared cache, tried in Chrome incognito mode, and still the same. 

No issues with internet connection.

Any other solutions?

Thanks!

 

  • JimataAbel's avatar
    JimataAbel
    Community Member
    3 years ago

    Hi, I'm having the same issue,  the page is trying to load but the browser is blank.

    • LeaSAgato's avatar
      LeaSAgato
      Staff
      3 years ago

      Hi Jimata,

      It looks like you opened a support case, and my colleague, Fannie May, is working on your issue.  If you're still having trouble loading your Rise course, please feel free to reply to her so she can troubleshoot further. You're in good hands!

  • LeaSAgato's avatar
    LeaSAgato
    Staff
    3 years ago

    Hi Nigel,

    I'm sorry to hear you were having trouble loading your Rise content. I just wanted to check in and see if you're still getting the same issue. If so, please open a support case here. Our customer support engineers will be in touch to help you resolve this.