Forum Discussion

CaitlinHenshall's avatar
CaitlinHenshall
Community Member
5 years ago

Articulate Rise Not Loading

Hello! Articulate Rise has been struggling to load for me all day. When it did load, I'd be in a course for a minute or two before I got the 'Your session has timed out' screen. Now it's stuck on co...
rise 360
KimWhiteside's avatar
KimWhiteside
Community Member
2 years ago

I am experiencing this also. I have added two Rise microlearning courses to a Storyline course via the Web Object feature. One of the Rise courses works fine; the other (in the same course) will not load. Any ideas on what could cause this? Ideas on how to correct it? 

StevenBenassi's avatar
StevenBenassi
Staff
2 years ago

Hi Kim!

Sorry to hear you've run into this setback!

Do you mind clarifying how you were viewing the Storyline course when you noticed this behavior? After publishing to Review 360, Web, or LMS? Also, does the same issue occur across all browsers, or is it local to one?

If you're comfortable sharing the .story file that's giving you trouble, we'd be happy to take a closer look and test it on our end. Feel free to upload a copy here in the discussion or privately through a support case. In the meantime, this article outlines some of the common reasons why a Web Object may be missing from published output.