Forum Discussion
Articulate Rise not saving progress for learners
Hello Articulate Community! I am working on publishing a number of course using Rise to our LMS (Moodle) and am hoping to improve the experience from my last set of courses. In my last courses -...
Hi Crystal and Nicole,
Are either of you able to share the outcome of this case? Were there any changes that helped ensure progress tracking is saved? I posted a similar thread over a year ago:
https://community.articulate.com/discussions/rise-360/rise-progress-not-saving-in-moodle-lms
Cheers,
Mish
Hi Crystal,
Sorry it took me a little while to respond on here. I have been on vacation.
The issue is not resolved on my side. I have uploaded my content to SCORM cloud and tested. The problem is that there is no consistency in being able to reproduce the error. The error has not been corrected but it doesn't seem like there is any way to fix it.
Essentially I was told that if it worked in SCORM cloud it wasn't a Rise issue. We use Moodle as our LMS and I have posted commented on their discussion forums and have found others who have the same issue but there doesn't seem to be anyone with any solutions.
Super frustrating because I'm not sure where else to turn for help. The fact that I can't reproduce the error is the most problematic part. However, I consistently have users reporting the issue.
Sorry I couldn't be more helpful! What LMS system are you using?
Thanks for replying, Nicole! I'm sorry it has been a tricky issue to nail down in Moodle. I shared your latest info with Richard who was working with you in the case to see if he had other ideas.
Hi
Just to advise that we have experienced this issue for months too, and with no consistency or logic as to why and to whom progress is not recorded.
We have some very long courses and it is understandably incredibly frustrating for users to return to a course to discover they have to start again. I first thought it was user error but I have seen it happen - live, with my own eyes. It happens when a user either closes the window or clicks the Exit link at the top. We've tried it with activities and without activities. We've tried different SCORM exports. Sometimes it will, sometimes it wont.
We have some major clients and potentially 5k+ users completing our courses, and whilst we want to use Rise the PR risk this may bring is potentially huge. I really hope Articulate are reading this and endeavouring to do something about it, because all I get when contacting support is 'it works in SCORM cloud; it must be Moodle'. That's no longer good enough.#rant-over
I'll ask our IT team to look into the debug options above and it might be time to work 1-2-1 with your team too.
Please help your loyal paying customers get this crippling issue fixed asap.
Thank you.
HI Jim,
Are you SURE that this is an Articulate problem?
Regards,
Harry Carter
Hi there, Jim. We're here for you! I see you reached out to our team in July for a slightly different issue (updating your Rise 360 course in Moodle). We can have a look at this resume data issue as well. Using debug mode allows us to see the communication between the course and the LMS so we can be sure your output is sending the proper messages.
Start the conversation with our support engineers here, and we'll help with next steps. Also, if a suggestion doesn't work, just reply back and let us know!
Jim Muirhead
Nicole Brady
The fact that I can't reproduce the error is the most problematic part. However, I consistently have users reporting the issue.
Hi
Just to advise that we have experienced this issue for months too, and with no consistency or logic as to why and to whom progress is not recorded.
We have some very long courses and it is understandably incredibly frustrating for users to return to a course to discover they have to start again. I first thought it was user error but I have seen it happen - live, with my own eyes. It happens when a user either closes the window or clicks the Exit link at the top. We've tried it with activities and without activities. We've tried different SCORM exports. Sometimes it will, sometimes it wont.
We have some major clients and potentially 5k+ users completing our courses, and whilst we want to use Rise the PR risk this may bring is potentially huge. I really hope Articulate are reading this and endeavouring to do something about it, because all I get when contacting support is 'it works in SCORM cloud; it must be Moodle'. That's no longer good enough.#rant-over
I'll ask our IT team to look into the debug options above and it might be time to work 1-2-1 with your team too.
Please help your loyal paying customers get this crippling issue fixed asap.
Thank you.
Hi Jim - were you ever able to get a resolution? We are still experiencing this issue.
Nicole
