Articulate Storyline 360 crashing after recent Windows 11 update.

Hi Martha, 

Sorry to hear that you ran into this snag. There could be two things that's causing the behavior, and here's what you can do for each situation: 

A. If only one of your project files is causing Storyline 360 to crash, some form of corrupted data in your project file could be the cause. If this is the case, open a case with our support team and attach your project file there so we can correct your project file for you. 

B. If all of your files are affected, and you are working locally when making changes to your project file, I'd recommend doing a clean install of Articulate 360. Here's how: 

1) Close the Articulate 360 desktop app by right-clicking the Articulate icon in your computer's system tray (by the clock) and choosing "Quit."

2) Go to your Control Panel and uninstall all Articulate 360 apps, including the Articulate 360 desktop app, Peek 360, Replay 360, Storyline 360, and Studio 360.

3) Download and extract this zip file on your computer: http://articulate-360-kb.s3.amazonaws.com/360cleanup.zip

4) Right-click the 360cleanup.bat file and choose "Run as administrator." The script should only take a few seconds to remove all the Articulate files and registry keys from your computer.

5) Reboot your computer.

6) Download the latest Articulate 360 desktop app here: https://360.articulate.com/downloads

7) Right-click the articulate-360.exe file and choose "Run as administrator."

8) Launch the Articulate 360 desktop app and click "Install" beside each authoring app you want to install.

9) Reboot your computer and test your Articulate apps.

Let me know how it goes!

Same issue.
I installed Windows 11 version 22H2. Preview doesn't work and the timeline in SlideView doesn't play when I start it.
I did a clean installation of Articulate 360 but the problem occurs randomly on some project files and on others it does not (I tested a dozen on my local hard drive).
I restored the previous version of Windows 11 (21H2) and now all the project files work perfectly.

Same issue. First, I tried the uninstalling and reinstalling of Articulate 360-- which made things worse and Storyline seemed to keep crashing every couple of minutes doing simple things, such as copy and paste (so, addition to the Preview issue). I'm now uninstalling Windows 11 (ARM version, mind you) updates to take it back prior to before the 9/23 update. Hope it works, but its not like we can stop updating Windows indefinitely, so hope Articulate looks into it as well.

Same problem.
I have installed Windows 11 version 22H2. Previewing and publishing do not work.  I tried joe's procedure, but it didn't work and unfortunately I can't go back to the previous version of windows. I'm a bit confused.

Hello All,

Sorry to hear that everyone encountered a similar situation. 

I'd recommend reaching out to our support team by opening a case so we can help everyone affected by this behavior individually. We're here to help, so don't hesitate to start a case!  

Hello, 

I don't know if it has anything to do with this new Windows 11 update version 22h2 but I found that the slides that used certain bulleted lists were causing the preview to crash.

I am attaching a file that shows the bulleted list that is causing the problem.

Hi Jean Marc,

I'm sorry you're having this issue with bulleted lists crashing Storyline 360! I have opened up a support case on your behalf. You sound be hearing from our support engineers in one business day but usually sooner. Please continue this conversation within the support case.

Thanks for reaching out!

I was directed to this conversation by Jean Marc. My Storyline has been crashing when trying to do Preview or Publish as well. I have three projects with slides that seem to be causing these crashes. How can I get support on this?

This is the URL of a conversation I opened. https://community.articulate.com/discussions/articulate-storyline/articulate-storyline-preview-crashes

I am not able to roll back my Windows 11 2H22 version so I hope there is another solution.

Hi Jeffrey,

You can reach out to our support team by opening a case here. You'll have the option to attach your project files in the case so we can review them and check why your installation of Storyline 360 is crashing whenever they are previewed or published.