Articulate Storyline 360 crashing after recent Windows 11 update.

Hi Martha, 

Sorry to hear that you ran into this snag. There could be two things that's causing the behavior, and here's what you can do for each situation: 

A. If only one of your project files is causing Storyline 360 to crash, some form of corrupted data in your project file could be the cause. If this is the case, open a case with our support team and attach your project file there so we can correct your project file for you. 

B. If all of your files are affected, and you are working locally when making changes to your project file, I'd recommend doing a clean install of Articulate 360. Here's how: 

1) Close the Articulate 360 desktop app by right-clicking the Articulate icon in your computer's system tray (by the clock) and choosing "Quit."

2) Go to your Control Panel and uninstall all Articulate 360 apps, including the Articulate 360 desktop app, Peek 360, Replay 360, Storyline 360, and Studio 360.

3) Download and extract this zip file on your computer: http://articulate-360-kb.s3.amazonaws.com/360cleanup.zip

4) Right-click the 360cleanup.bat file and choose "Run as administrator." The script should only take a few seconds to remove all the Articulate files and registry keys from your computer.

5) Reboot your computer.

6) Download the latest Articulate 360 desktop app here: https://360.articulate.com/downloads

7) Right-click the articulate-360.exe file and choose "Run as administrator."

8) Launch the Articulate 360 desktop app and click "Install" beside each authoring app you want to install.

9) Reboot your computer and test your Articulate apps.

Let me know how it goes!