Forum Discussion
Videos crash program when selected
Hello, I am currently working on a project I pubished earlier in the year. The videos inside the project are causing the program to throws an error report everytime I select them in Story mode (i.e. when in development, or edit mode... no previewing).
This only happened after latest update.
first step: downgrade to an earlier version
second step: support case
Hello Ros!
So sorry to hear you are experiencing this error message.
Just to add to Jürgen's reply, could you please share a screenshot of the error message you are receiving and a copy of the .story file.
If you would rather have our team look at it privately, we ask you open a support case. Our talented Engineers will be able to assist you further.
Have a great day!
