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KevinGould's avatar
KevinGould
Community Member
4 years ago

Articulate Storyline 360 Opening Problem

Hello, I keep getting the attached error every time I try and open SL360 and I can't seem to figure out what is going wrong. It is the same error every time, "Articulate Storyline 360 has stopped working." Before this happens it shows a pop-up telling me to, "Please wait while Windows configures Storyline 360", and right after that I get a pop-up in the lower right hand corner from Sophos Endpoint that says, "Mal/EncPk-ZC detected at C:Program Files (x86)\Articulate\360\Storyline\chrome_elf.dII." Not sure if it is Sophos Endpoint that is stopping it from opening or not, but all of the other Articulate programs open just fine... it's just Storyline. Can you help?

  • BeccaLevan's avatar
    BeccaLevan
    Community Member

    Welcome to E-Learning Heroes, Kevin! ⭐️

    I'm sorry you've hit this roadblock, and we're here to help! From here, I want you to work 1:1 with a support engineer, so I've created a support case on your behalf. Stay tuned; we will reach out shortly with the next step!