Forum Discussion

WaltonStanle070's avatar
WaltonStanle070
Community Member
8 years ago

Articulate Storyline 360 Randomly changing audio files

After the most recent updates to Storyline 360, I have encountered an issue with Storyline randomly changing out the audio on a slide with a different audio file.  Has anyone else experienced this...
storyline 360
UlfEklund-d4383's avatar
UlfEklund-d4383
Community Member
4 years ago

If it helps, I noticed that sometimes when I click on the little play button in the Timleline, Storyline hangs and you get the popup window where articulate wants feedback. When sending that Storyline still works but have made some soundfiles incorrect (replaced) which you, of course, not notices at first.
At first I ignored it and just kept on working, but then some sound files was replaced, next time this happend I saved, shut down Storyline and restarted an the files where correct again. ???

  • LaurenDuvall's avatar
    LaurenDuvall
    Staff
    4 years ago

    Thanks, Ulf and Tim for sharing those updates with us! If you both come across this snag again, please don't hesitate to reach out to our Support Engineers directly in a support case.

    • TerryArthur1's avatar
      TerryArthur1
      Community Member
      4 years ago

      I found that using .wav files instead of mp4 helped me to get passed it.

      Regards,

      Terry Arthur
      Training Development Analyst