Forum Discussion
[Articulate Storyline 360] Remove Play Button at the Beginning on Browser View.
Greetings,
We published a HTML5/Flash module on 360 and this play button, for the first time, shows up in the beginning of the course(where you have to tap it to begin) when my employer views the course.
A small minority in our team also has this same issue. This play button does not show on me and most of our team mates as well when viewing. We tried addressing the issue that it might be an outdated-flash problem. But after updating their flashes, it still persists. We also tried just publishing it on HTML5 only, but to our dismay, error still persists.
We also tried checking on our other modules which were also published on HTML5/Flash, but this time, the play button did not show!
This is driving us nuts!
- Why is this play button showing and how come only a few of our members have this issue? I tried reproducing the error by publishing on all 3 formats but still failed to have it display itself. I tried viewing on all browsers and still the same.
- How do we eliminate this button before the course starts?
Here's the 360 link to the module.
https://360.articulate.com/review/content/e3522ad9-2718-4140-9263-ec0e5c418591/review
Just for reference(this is according to our tests):
Browsers that didn’t display a play button:
• Opera
• Opera Neon
• Maxthon Nitro
• Vivaldi
• Microsoft Edge (x2)
• Google Chrome (x2)
• Internet Explorer (x2)
Instances it had a play button
• Firefox
• Google Chrome(x2)
Hoping to hear from you soon,
Abraham Ysmael S.T. Alvarez
Hi Abraham,
I also opened your link in Chrome and didn't see a play button, but what it sounds like you're encountering is a change in the latest updates of Chrome and how it handles the auto playback of media. You'll want to check to see if those users are using Chrome version 66, and you can review this article here for some information about the support we added.
I haven't run into this same thing in Firefox yet, but let me know what version you're using and I can look into that.
Thanks for the reply Ashley!
I relayed your message to my team, we've yet to try it. I'll come back to you when results come in! Hoping this works! I'll ask around what Firefox version my mates have. Thanks again!
Firefox versions where the Play button is known to display itself.
- 59.0.3
- 59.03 (not sure if it's the same with the above)
Hoping to hear from you soon.
Abraham, it seems lots of people are starting to post the same issue. I reported it as a possible bug to Aritculate Support, maybe its worth you doing the same? The more report it the quicker we get a fix! (hopefully)
Hi Andrew,
Thanks for sharing here and in a few other discussions - looks like you were posting quite fast, and that always triggers our spam detection so I deleted the duplicate post with a link here.
Chrome changed the way they handle the autoplay back of media in the latest update, so it sounds like you've run into that behavior. Using the first slide as a blank is a good workaround, as Chrome is looking for a user initiation on the page to allow media items to play automatically.
Abraham,
Thanks for sharing your Firefox version numbers too! I'm on Firefox 59.0.2 which says it's updated for my Mac. Are you on a Mac or Windows? I'd love to also test your course link and see if it causes the same issues for me in Firefox - can you share it here?
Thanks Ashley I was just attempting to do that myself, so you saved me the trouble. Thank you :)
In addition, some of my clients are also seeing the big play button on Engage interactions imported into Storyline. It seems to occur whether there is audio in the Engage interaction or not.
Hi James,
I'd like to test this out - so I wanted to confirm that you're importing your Engage interactions into Storyline 360 following these steps. Also, are you seeing this on desktop or mobile browsers?
happening to me also. Cause of the problem - last SL360 update.
I get grey play button (on FF/Chrome) browsers and then grey border around SL project.
Annoying and frustrating.. can I roll back to previous SL360 version (prior to 3.15.15581.0)
Hi Sebastjan,
Thanks for reaching out here and in this other discussion.
As I shared earlier the behavior is expected based on how Chrome changed the autoplay of media, and we're also seeing the play button in Firefox although we haven't seen a similar announcement from them. Our team is taking a look into that further to confirm and we'll keep you updated here.
If you need to roll back to an earlier update, our Support team is happy to help.
To get around this for now, I created a plain starting slide and set a trigger to jump to next slide when timeline ends on slide 1.1. The timeline is less than 1 second so the slide isn't even seen. Doing this removed the play button and gray overlay when published. :)
Thanks for sharing that workaround, Janine!
