Forum Discussion
Articulate storyline 360 sign in error ( recurring)
Hi team,
I am facing a multiple sign in error in middle of using articulate storyline and sometime my password is also not accepted while re-signin.
It asks for sign-in any time, sometimes more than 5 times in a day. Seems its log back and throws a message of "You need a subscription to articulate 360 to sign in."
At our end, i have also re-installed the software, but this option didn't work out.
Need help as this is frustrating. Thank you!
86 Replies
Hello all! Here's my solution for issues with logging in to Articulate in Parallels if this helps:
- Make sure ALL sharing between windows and mac are off
- Allocate at least 16GB of RAM in Parallels for Windows
- I switched from Apple Hypervisor back to Parallels Hypervisor, but then a coworker said that Apple Hypervisor runs smoother so I switched back and don't have any issues.
I was able to log in and continue working.
Hi Shawn,
I see that you were able to work directly with Ronaziel on our support team as well and that you're now back up and running :)
Yes - she was awesome and got me back on track quickly. Thanks for checking in.
Same problem: see pics
Hi Dakota,
Thanks for contacting us and sharing that you're running into a similar issue.
It looks like you're opening Storyline 360 directly and getting an error.
- Are you able to login to the Articulate 360 Desktop App?
Here are some common sign-in issues you may experience and how to resolve them.
I had my administrator uninstall and reinstall and it fixed it!
ThanksDakota L. Brown, PSS (Pronouns: She, Them)
MHSA Tech Innovation, Desert
Desk 760-770-2227 | Cell 951-470-8125
47-825 Oasis St, Indio, CA 92201
Mail Stop: 4038
DaBrown@ruhealth.org
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Glad to hear it's working for you now, Dakota. Thanks for the update.
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I just started having this issue today! I click on the sign in button and nothing happens. I'll try rebooting my computer but as of now, I can no longer work!
Hi Nora,
Thank you for reaching out and letting us know that you're having difficulty signing in.
First, can I have you close the Articulate 360 desktop app (click on the red X and then head over to the system tray. There, right-click on the Articulate logo and select Quit).
Here's a quick video
After that, please restart the machine and then try signing in again.
In addition, this article describes the reasons why signing in could fail and how to solve them.
Let me know if you see any improvements from there!My storyline ap now tells me it is corrupt. I uninstalled Articulate and
am trying to reinstall but it seems to be hung up.I don't know what else to do. Please help this is making me really
frustrated.Nora
[image: image.png]
Thanks for the additional information, Nora.
I cannot see the image that you've shared here, but I've opened up a support case on your behalf since you are still having difficulty after the troubleshooting.
You should be hearing from someone soon.
Hi - I just changed my Articulate password, am signed in online just fine, but cannot get to my Storyline because the attached error keeps popping up. It simply will not let me sign in.
Hi Zuzana,
Thanks for sharing that image of what you're experiencing! I've opened a case on your behalf to connect you with a support engineer who can help.
Be on the lookout for a reply soon!
Thank you, Ren,
I rebooted my computer and then it allowed me to sign in.
