Forum Discussion
UrszulaPitt-74f
4 years agoCommunity Member
Articulate Storyline error
Hi I am a new user of Articulate and have been asked to refresh some existing eLearnings with updated screenshots and process steps.
However, when trying to open any of the existing files I get th...
LeslieMcKerchie
4 years agoStaff
Hello Urszula and welcome to E-Learning Heroes. 😊
Thank you for reaching out and sharing what you are experiencing with your project files.
It sounds like you've already done quite a bit of troubleshooting, so I've opened a support case on your behalf so that you can work directly with one of our support engineers. You should be hearing from someone soon.
It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.