Forum Discussion
Articulate Storyline Publishing to Review - 'Something Went Wrong' Error Message
The .ts file that is calling the error is a temp file type created when adaptive encoding… switching to static/fixed encoding should fix the issue…
I have the error message come up for me when I try to publish to review -- but there is no message on what I can do to fix. This is very frustrating. I try over and over and sometimes it works.
Hey TracyWindsor-96,
So sorry to hear that you're having trouble publishing from Storyline to Review.
Since the behavior is intermittent, can you confirm that the .story file is stored on your local hard drive while editing and publishing? Authoring directly from a network drive may introduce unexpected behavior such as this.
It would also be helpful to know whether the failure occurs with other projects, or only this one. If the behavior is widespread, does the error pop up at roughly the same point each time?
If you're comfortable sharing the affected project file, we're happy to take a closer look and test it on our end. Feel free to upload the .story file here in the discussion or through a support case.
