Forum Discussion

GR-a26d1d91-9d4's avatar
GR-a26d1d91-9d4
Community Member
3 years ago

Articulate Storyline trial expired message after 10 days

Hi there, I'm receiving a 'Trial expired' error, even though my I only signed up 10 days ago. Installing the trial on another computer is not an option, can someone please help? 

Edit: I haven't saved anything yet, and am just about to start a new file (fyi, if my account needs to be reset?).

storyline 360
  • LeslieMcKerchie's avatar
    LeslieMcKerchie
    Staff
    3 years ago

    Hi G R, and welcome to E-Learning Heroes. 😊

    I can see that you were able to contact our sales team as well and they will be able to help you with your trial.

  • GR-a26d1d91-9d4's avatar
    GR-a26d1d91-9d4
    Community Member
    3 years ago

    Hi there, I contacted them 6 days ago, but haven't heard back. Can I please have some help with this? Thank you so much! :)

  • LeslieMcKerchie's avatar
    LeslieMcKerchie
    Staff
    3 years ago

    I appreciate you letting me know, G R. Yes, I've pinged the sales team directly regarding your request.

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