Forum Discussion
Articulate Updater Not Working?
Hi Jürgen,
There is no notice regarding the end of support for Articulate Updater. The article referenced above was last updated in December of 2021, and I still see customers using the tool this year in some support cases. I agree with John regarding opening a case for issues with Articulate Updater, and we can take it from there.
Thank you!
Hello Eric,
I am posting here because it has been a few years, and there still hasn't been any communication or resolution to Case #03493584, which I submitted back on 1/4/2023 about this particular issue.
Do you know when they will release an updated version of Articulate Updater?
It's been many years since the application has been enhanced. With new JavaScript runtimes, Flash being discontinued, and IE support no longer a thing, I know some of our older SCORMs need to be updated to current browser compatibilities.
Or, if it has been updated since 2018, please provide me with what changes/enhancements were added. That technical information will assist us in troubleshooting our course issues.
OR... if it has been discontinued and is no longer supported, could you please let me know the best practice for updating over 200 SCORM courses without having to individually republish each one with the newest version of Storyline?
I believe Jürgen was also curious about this, but it's been a few years so I may be wrong.
Hi AndiMonik,
Thanks for following up on this!
I checked your support case, #03493584, and see my teammate, Mick assisted you. Please let me know if you'd like us to forward that last email to you! The latest update to the Articulate Updater was made on February 6, 2019. You can reference the version history here. Please note that Articulate Updater updates your Storyline 360 courses to the player in build 3.23.17522.0. If your courses were published with a newer build of Storyline 360, Articulate Updater won't change those courses.
Please let me know if you have any questions!
Thank you for the fast response, Kelly!
I appreciate you for writing, and Mick for his assistance back when we were communicating. I think the biggest concern I have is that my questions from back then are still not answered or resolved.
1. Do you know when they will release an updated version of Articulate Updater?
It's been many years since the application has been enhanced. With new JavaScript runtimes, Flash being discontinued, and IE support no longer a thing, I know some of our older SCORMs need to be updated to current browser compatibilities.
2. Have it been updated since 2019?
That technical information will assist us in troubleshooting our course issues.3. Since it seems like it hasn't been updated, has been officially been discontinued and is no longer supported? Could you please let me know the best practice for updating over 200 SCORM courses without having to individually republish each one with the newest version of Storyline?
We (my organization) are struggling with how to update SCORMs published from Storyline/Rise with the latest browser updates without any assistance. And the application we have used for years that is recommended seem like it is useless to Articualte, or at least not a priority.
Hi AndiMonik,
Happy to help! Allow me to address your unanswered questions individually.
- We don't plan to release an updated version of Articulate Updater at this time. I understand this might be challenging, especially for organizations with an entire library of courses that need updating. We'll definitely let you know if plans for the Articulate Updater change in the future.
- The Articulate Updater has not received any updates since 2019.
- Yes, Articulate Updater is no longer supported, and right now, the only way to update your courses is to publish them individually. I know republishing over 200 courses is time-consuming and tedious. Still, the benefits of doing so would mean your courses will work on modern hardware and software with reduced chances of encountering issues.
Let me know if we can help you with anything else!
