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LeahSibbitt's avatar
LeahSibbitt
Community Member
3 years ago

Articulate Videos from Lesson Templates Not Working

Is there a problem with all of the Articulate videos that are included in the Rise360 lesson templates? They were working the other day but now they will not play and I've tried multiple browsers. I just get a white empty space where the video should be and the caption for the video, but no video. 

Rise 360
  • Crystal-Horn's avatar
    Crystal-Horn
    Staff
    3 years ago

    Hi there! I'm sorry for this hiccup. We saw that a bug in a recent Google Chrome (and Microsoft Edge) version was causing an issue with video playback in a few different apps.

    Please update Chrome and/or Edge to Version 105.0.1343.33 to fix the problem! If that doesn't work, you can connect with us by clicking here for more help.

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