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SandraLoach-9de's avatar
SandraLoach-9de
Community Member
4 years ago

Articulate360 issues when working from home over VPN

Morning Since I started working from home (due to Covid) in March last year I've had intermittent problems with Articulate360 not working over VPN. It will work for a bit (no rhyme nor reason to h...
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JoseTansengco's avatar
JoseTansengco
Staff
3 years ago

Hi Susan, 

If you're experiencing issues with Articulate 360 when working while connected to a VPN, you might need to reach out to your VPN administrator and have them check if the VPN is configured to allow connections to Articulate's endpoints. If the issue persists after verifying the endpoints, reach out to our support team by opening a case for further assistance.  

  • SusanMenzies-e5's avatar
    SusanMenzies-e5
    Community Member
    3 years ago

    Thank you for responding so quickly. I'll check that all is working.

    Susan Menzies

    Instructional designer
    Retirement & Superannuation Solutions, Link Group

    Level 11, Tower 4, 727 Collins Street, Docklands 3008

    61 3 430 708 183
    E susan.menzies@linkgroup.com

    linkgroup.com | Follow us: LinkedIn | Instagram

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