Forum Discussion

chandrasekhar3's avatar
chandrasekhar3
Community Member
3 years ago

Atriculate 360 course not opening in Storyline 3

Hello Team, I am trying to open the storyline 360 file in Latest version of Storyline 3 (Update 15: 3.15.26825.0). But showing the error "This project wont open because of the new features." Pleas...
storyline 360
VictorMadison-3's avatar
VictorMadison-3
Community Member

If you have the previous update to storyline 3, you can uninstall the latest update and reinstall the old version. This will prevent “contamination “ of anything you work on. However, this will not fix anything you created with the bad update. This is truely a major screwup from Articulate. I hope they fix this very quickly.

WHERE IS THE TEAM SUPPORT FOR THIS ISSUE???

Sent from my iPad

KimSoonNG-fb5fc's avatar
KimSoonNG-fb5fc
Community Member
3 years ago

Thank you for your advise. I downgraded my SL3 back to 3.15. Those works saved on 3.16 still unable to reopen and for those on 3.15 are possible to reopen.

The issue is my unfinish work is saved on 3.16. I can't continue and the deadline is approaching.

Dear Team support, please come out a solution ASAP!!!

  • VictorMadison-3's avatar
    VictorMadison-3
    Community Member
    3 years ago

    I submitted a case report to Articulate and got a reply from

  • VictorMadison-3's avatar
    VictorMadison-3
    Community Member
    3 years ago

    I sent in a case report to Articulate and got a reply from Lejan Ocampo, Articulate Support support@articulate.com. He fixed my corrupted file so that I could open it. Send in a reply to him. Its worth a try.
    -Vic

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