Forum Discussion
Attachment block gives inconsistent download results
Hi,
I am attaching various practice files to Rise courses for software training, the idea being that learners can try things out for themselves. I'm using the attachment block for this.
When I c...
Hi everyone! We fixed the issue in Rise 360 where extra characters were added to attachment block file names. Please have a look, and let us know if you have any further trouble with your attachment blocks!
Hi Ashley,
Yes, different file types do different things. In IE11:
.TXT files open are displayed in a new browser window - there appears to be no way to actually download them.
.STL files (a caption file format) try to open in a file viewer for that purpose.
.DOCX start automatic download and gets lots of random letters and numbers added to the beginning of the filename.
.MP4 and .MP4 downloads as expected.
I publish to web and put the files onto Sharepoint, which is where I test them.
Hi there, Christina. We're seeing some inconsistency too. Let me do some troubleshooting with my team to determine if it's an internet option setting in Explorer or something else to make sure your attachments always prompt for downloading.
I'll keep you posted!
Thanks, Crystal! Looking forward to hearing what you find.
Ok, internet downloads are handled by your operating system (what version of Windows or Mac you have) and your browser security settings.
For Internet Explorer specifically, you can have a look at this Microsoft article on handling attachments for download:
The quickest way to grab a file for download would be to right click the attachment block and rise and choose "Save target as..." That workaround might be the easiest for your IE learners who aren't otherwise prompted to download the file.
I hope that helps!
