Forum Discussion

FlynnS's avatar
FlynnS
Community Member
16 days ago

Attachment filename changes when downloading from Rise

Hi Gang. I'm coming across an issue when downloading a PDF from the file attachment block, the spaces in the file name are being replaced with -20- does anyone know of a fix? See images below.

 

advice
BUG
e-learning development
Rise 360
  • LucianaPiazza's avatar
    LucianaPiazza
    11 days ago

    Hi FlynnS, 

    Thanks so much for the update. I'd recommend re-inserting the 2023 PDF files into your existing course. That should resolve the PDF bug that you're experiencing.

    If you're still having trouble with this after re-inserting the files, we'd be happy to examine your course in a support case. 

    Looking forward to hearing from you!

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    15 days ago

    Hi @FlynnSchulst983!

    I'd be happy to help troubleshoot this with you!

    We previously resolved a Rise 360 issue where extra characters were added to Attachment Block file names. If this course was created prior to October 2023, can you try republishing it to see if the issue is resolved? After publishing a Rise course to Review 360 and using Google Chrome, I was unable to replicate the same behavior.

    Also, are you viewing the course through an LMS when you encounter this issue? If so, can the same behavior be observed when testing in an LMS test environment like SCORM Cloud?

    Looking forward to hearing from you!

    • FlynnS's avatar
      FlynnS
      Community Member
      14 days ago

      Thanks Steven, the issue is occurring in Rise, in both the edit function and the preview function. The original course was built before October 2023 but was last updated in 2024. Troubleshooting based on your comment, When I upload a new PDF the error does not occur. It is only happening to the PDF attachments loaded before Oct 2023.

      • LucianaPiazza's avatar
        LucianaPiazza
        Staff
        11 days ago

        Hi FlynnS, 

        Thanks so much for the update. I'd recommend re-inserting the 2023 PDF files into your existing course. That should resolve the PDF bug that you're experiencing.

        If you're still having trouble with this after re-inserting the files, we'd be happy to examine your course in a support case. 

        Looking forward to hearing from you!

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