AUDIO and SCREEN is CHOPPY

Hey, Gaby. So sorry you're experiencing that!

Have you had a chance to try a simple repair for Peek? If that doesn't help, the How to Fix Unexpected or Erratic Behavior steps should do the trick!

Let us know how you make out. Looking forward to diving in, and our Support Engineers are always available here to work with you one-on-one in a support case if that's easier!

Has there been a solution to this issue?  We recently purchased Articulate 360 and sold it on the ease and simplicity of using Rise and Peek (over Camtasia which we own now for recordings) for more non-formal training and information sharing.  In a simple POC the Peek videos were fine.  Now that we have recorded a dozen and are going back to review, we are seeing the issues with audio and video as mentioned above.

I did download the latest version this morning (as other recordings were a few weeks ago) and verified .NET FW 4.7 was checked, but in my first recording this morning it is already having issues.

Any insight or help would be appreciated, as part of our "sell" for bringing this in was a simpler recording tool than Camtasia or Replay for "light" users.

Thanks!

Hey Jeff, 

I can see that you've reached out to our support team as well and Richard is taking a look. You should be hearing from him soon.

I am having same issues and have a support ticket open. Can you share with me the resolution you used to fix it?

Thanks!

Hey Gaby,

It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.

Hi, Jonathan. So sorry you're unable to use Peek 360!

I found the support case where you were knee-deep in troubleshooting with our senior Support team on this audio issue a while back. 

I know you mentioned you're using Replay 360 for now until your next test, but let us know if you need an extra hand with that. We're happy to work with you further on this, and can reopen the case. Just give us a shout!

Hi,

My version of Peek 360 is all up to date. I've just used Peek to screen record a webex. The webex was fine to listen to in real-time but the recording (regarding the audio) is awful. Sometimes it is clear but then it either drops out completely or sounds like the mic has a dodgy cable.  The video recording was fine.

I have an HP Elitebook 830 G5, running W10 Pro, i5-8250u, CPU1.80GHz

I've logged this with our internal IT support team. But if this is a known issue then I can pass that info onto them.

Kind regards,

Mike

Hi team

I too am having the same issue, audio is skipping from time to time and is inaudible at certain times. Using Windows 10, running natively (not on a VM). 

Hey there, Reuben!

So sorry you're facing this audio problem. Let's try a few quick tactics:

• Have you had a chance to try a simple repair for Peek and the How to Fix Unexpected or Erratic Behavior steps?
• Are you using multiple monitors? If so, what happens when you disconnect from the additional screen while recording?
• Does this happen when you try to record a particular program?

If those steps don't help, you have access to live chat our Engineers right here! Our team will take an in-depth look at your environment and let you know what they uncover!

having the same issues with an elitebook, i5-6300U and CPU 2.5GHz.  I noticed that with all other applications shut down recording a webex with peek has me at 100% cpu usage.  Is this why my MP4s sound fine suring recording but come out choppy and unusable?