Audio and Video out of sync when using Seekbar

Thanks, Ashley. I have submitted. I will update as soon as I hear more.

Thanks Darren - I see your case (# 00812355 for my reference) and I'll follow along as well to keep the thread updated.

I am experience this same issue.  My video is 600 seconds and I am having issues with the seek bar.  When I stop the video and try to add a shape layer it gets out of sync.  I have to start the video from the beginning to see if everything in aligned again.  Very frustrating.

Hi Johnny,

This forum discussion is a bit older, and as such it seems Darren was using Storyline 1. That issue was reported to our QA team and still remains an open issue. Are you using Storyline 2 or Storyline 360? If so, can you share a copy of your .story file with our Support Engineers here so that we can double the behavior? 

Hi all !

I'm poping in 3 years later !

I uploaded a video on a layer

- the video starts with the layer's timeline

- there is only the video in this layer

I'd like to avoid showing the video controls below it and use instead the built in timeline.

Unfortunately, they are not synced and i can't figure where to do so....

In other words, when forwarding or backwarding (if this word exists) using the seekbar, the video just keeps on playing....

 PS : i use SL 3

Thanks !!

First I’ll state the obvious (just in case), If the video is in a popup layer, then you’ll need to turn on the seek within the popup layer properties. If you are experiencing a true synch issue after scrubbing, be sure to use 30fps videos only. 29.97fps vids tend to be the cause of the synching problems.

Hi Jean Guy

Thanks for the prompt answer, and you had it (with an extra non obvious trick, at least for me ^^ )

I made 2 mistakes : 

start the video with a trigger "when the timeline starts" instead of chosing "automatically" in the video option in the top ribbon

leave the seekbar option on "automatically decide"

eventhough it showed like it was working, puting it manually on "yes" made it work for good

Cheers all

Have a great day

Glad to see that Jean-Guy was able to assist you here Tim. Thanks for popping in with an update.

I realize it's been a while since anyone's posted to this, but I'm on 360 and I'm not able to get my recorded audio to sync with the seekbar. I've added a trigger to the audio and set the "yes" option on the seekbar slide properties, but when I try to skip around using the seekbar, the audio keep playing and doesn't move forward or backward to the point selected on the seekbar.

This is a tutorial, so I want to keep the seekbar option open so my users can skip around and play/replay as many times as needed.

It seems to be an issue with media embedded on layers, I'm having issues with mp4's not scrubbing when they are on a layer. They are fine in the main timeline.