Forum Discussion
Audio and Video out of sync when using Seekbar
I have a number of different courses where I have recorded video using Storyline. I have then exported the video, converted it to an audio file, edited the audio with Audacity, and then inserted the audio file back into the slide. When I play the video everything works fine until I use the seekbar. If I try to use the seekbar the video jumps to the right part but the audio doesn't jump with the video. The audio just keeps on playing. I'm sure there is an easy solution to this but I'm a new user and don't know what it is. Please help Storyline experts.
Thanks.
130 Replies
Thank you Jennifer.
Unfortunately I am unable to get the audio and video to get out of sync.I have received the file, and will be looking into this further. Is there a particular browser you are seeing the issue with?
Various versions of IE, I can try in Chrome an Firefox too, if you would like. Also, I can send a video of it out-of-sync if you would like.
- Jennifer
That would be great, I just sent you an email, if you could reply back with that in the support case.
Thanks!
I have the same problem. Storyline does not link the video and audio together like Captivate can be set to do. It's as if when jumping to a point using the slide seekbar, the audio processes faster than the video, which then continuously lags behind the audio a second or two.
Hello Robert,
This issue has been reproted to our QA team for review. When we have any updates, I will share them here.
Has there been a response to this issue?
Hi Bernard!
At this time there is no updates to share. I will update here when there is something to share.
I have not received any updates which I find rather surprising as this seems to be a fairly major bug. It's an essential function which is just not working.
Emily, this seems to be a fairly fundamental issue and gives me quite a bit of concern about our choice to center a major educational development initiative around this software. I am sure other customers feel similarly. Can you please give us a timeline for resolution?
Hi Bernard,
Unfortunately we are not able to give a timeline for any bugs or updates. I have this posted marked to share when information becomes available.
Emily, I have been a firm evangelist for the pilot use of this software for use in a very large university. This issue has been brought to Articulate's attention for at least 8 months which is a pretty significant development window to repair a bug that hinders a critical element of functionality. Can you at least confirm that a fix is forthcoming? I am going to hope for a more substantive response.
