Audio and Video out of sync when using Seekbar

I have to agree with Bernard, being in similar circumstances. I too was a proponent for this product and was able to buy some time as courseware is being developed. It has been an incredibly long delay in waiting for a resolution with no word as to its delivery or even its importance to Articulate.

Hello Jennifer and Bernard,

Unfortunately I do not have any information to share. I will keep an eye on the case with our QA team and see if I can get any updates.

Emily, I do not like to belabor the point in a public forum, but this is not entirely responsive.  Would you please undertake to make an active query to the development team and return with a current status of this fix and a timeline for completion within a reasonable amount of time?  I'm concerned that just passively keeping an eye on the issue has not yielded a result for anyone who has asked thus far for a solution.  Being somewhat vague when we are asking about timelines on new features to be added to the software may be fair.  But it is problematic when we are talking about a fix that we are depending on for builds to work properly.  It is the kind of thing that drives customers to look for alternate solutions.  I do appreciate your efforts in advance to get us a response.

Bernard,

I understand your concerns. I have made a request on the status from my end, and I will post here when there are any updates to share. Unfortunately I cannot offer a timeframe, as that is not in my control. Hopefully i will hear back, and have something to share soon.

Emily, has there been a response from development on this?

Hello Bernard,

At this time it is looking to be an issue with the Flash player. As the issue does not seem to appear in the HTML5 settings. I will post here once I get more information.

I look forward to further information.  Is there some way to ensure that only the HTML5 output is made available to the user?

Hi Bernard,

When you publish the files and load to your server, you can point the users to the HTML5 version.

Hi Emily

Do you know if this was fixed in 7 May update?

We have the same problem in our projects. Audio and video get out of sync when you play around with the seekbar. Very frustrating. It means we will probably have to export and merge the audio and video in Camtasia, which really shouldn't be necessary.

Hi Dayn,

I see that this issue is still with our QA team so it was not included as a part of Update 5 of Storyline 2. 

This thread is tagged for update once we have additional information to share, so we'll keep you posted but I don't have a timeframe to offer in regards to that.