Audio and Video out of sync when using Seekbar

I am experiencing this as well using cue points to activate triggers. If you let the slide play through, everything synchs perfectly, but if you jump ahead with the seekbar and let it play to a cue point, the video lags behind by about a second and results in a trigger getting activated prematurely. If I click back in the seekbar about 3 seconds and let it play everything comes back into synch. 

I look forward to any updates.

Thanks Jean-Guy for reaching out here and letting us know you're dealing with the same situation. Once there is additional information to share from our QA team we'll post an update here. 

It seems apparent that after 7-10 months of this fairly major problem, that Articulate does not, in fact, consider it a fairly major problem.

I like the product and I think support tends to be fairly responsive and helpful. However, I am sorry to say that I am very disappointed in the way this issue has (not) been handled.

My large enterprise client was seriously considering Storyline to produce  their interactive videos - at my prodding. However, during the trial for Storyline 2, I came across this same issue. When using the seekbar, our base video fell out of sync with our animations and triggers. The recommendation to hide the seekbar and sacrifice learner control is unacceptable in light of what we know about UX/IU. 

Now, I'm having to retract my recommendation.

But not only is the synchronization a challenge, it turns out that although significant marketing has been done around interactive video, the functionality does not apply to iPhones - and there isn't an iPhone app either!  Having been a strong Storyline advocate, I am deeply disappointed in the disconnect between what is being advertised and the reality. I can only hope that things will change for the better in short order! 

Hi Marcela,

I'm sorry to hear that it's caused such an issue for you and as mentioned it was shared with our QA team, but I don't have any updates to share at this point.

Also, in regards to the iPhone and video behavior - this is based on how the iPhone works with video in mobile Safari.  We do not currently have a mobile player for the iPhone, but it's something you're welcome to share in the form of a feature request. 

I cannot believe there is still no update to this issue.  Nothing at all? No plans for a fix? Is it even in the queue? Has anyone even LOOKED at it yet??? Totally ridiculous.

Hi Jennifer,

It has been reported to our QA team and they are taking a look, but I'm not able to offer any additional information at this time. I understand the frustration with that, but please know once there is additional information to share we'll update this thread accordingly and if you're subscribed you'll receive an email notification with new replies. 

Thank you for the stock reply.

Alas, we are also facing this problem... very frustrating, especially when you find out about it a few days before launch date!

I'm also encountering the issue where the video buffers while the timeline does not: many users have synchronization issues when a cue point pauses the timeline with a question, but the video is a couple of seconds behind - with or without the seek bar.
Our whole training is based on videos with popping questions at certain times. This is giving me quite the headache and I'm hoping for a fix very soon.

Hi Jay,

In regards to the buffering issues, have you looked at testing it outside your LMS/server or on a different network to see if that's impacting how the videos are loading? Storyline will preload slide content as detailed here and videos are set to progressively stream.