Forum Discussion
Audio clips (narrations) are playing on the wrong slide(s)
I've been working with this project for a while, now all of a sudden my narrations are mixed up on several slides. They are correct in the timeline but I guess Storyline is disregarding the timeline...
67 Replies
- MicheleWiedemerCommunity Member
I've got this problem as well. I will go through and open all of the wrong audio, but in my case there are about 40 or 50 slides of a 187 slide project that are previewing and publishing wrong. (The correct audio is on the timeline, but different slide's audio is being played in the preview/published project) I would have liked to be done with this project by now...
Yikes, so sorry that's happening, Michele! What version of Storyline did you use to create the course?
Could you share your file with our team here and let us know a few of the slides that are giving you trouble? We're here to help!
- GrahamCohenCommunity Member
To chime in here i'm experiencing the same issue. There is no rhyme or reason to it. It cannot be duplicated on call but it randomly happens and once it does the only two work around's are either removed the audio file which is correct by the way and replacing it or open in the editor and then saving without doing anything. I've found this bug in both SL 2 and 3 so its transferred over. I'm on a windows 10 PC latest version. Hope this helps your developers. This needs to be fixed for sure. Huge time waster.
Hi Graham,
I'm really sorry this is happening to you. It can be a challenge to nail down a bug that cannot be duplicated and that happens randomly, but we will certainly do our best to test this thoroughly. If you don't mind sharing a copy of your file with us for testing, you can send it along right here.
- KennethMinnichCommunity Member
5 years later...any word on a fix for this, staff? Looks like several users have already provided you copies of their files.
Hi Kenneth,
I took a look and don't see that we've gotten files from Graham or Michele, so sadly it doesn't seem we've narrowed this one down to what's happening. If you'd like to share some files with the team, we'd be happy to test those!
- MicheleWiedemerCommunity Member
I actually had this happen on another project and tried to send it. I diverted my workflow just enough to load the project here, and just to double-check went and opened the audio file, republished, and tested to see that actually works (it does). And in the meantime, this site crashed and I no longer have the not-working version (it doesn't look like it sent). If I get another instance of this happening, i'll try to send it to support. But it's a difficult problem to recreate because it doesn't always happen.
Sorry to hear that Michele, but thanks for trying to get it to us so that we could take a look. As you mentioned, you can certainly share directly with our team here when you can.
- MicheleWiedemerCommunity Member
I've had the problem again, and was able to upload both the published file in which the problem is occurring for sure on slide 2 and 3 (I didn't keep reviewing). I also uploaded the Story file for the team to troubleshoot. Thanks!
- mkudrnaCommunity Member
I am also having the same issue. Audio from slide 4 playing on slides 1 and 2. Shared .story with Articulate Team for review.
Thanks so much for reaching out to our team directly Julie :)
- mkudrnaCommunity Member
I saw an update was available after this post, updated, and this seemed to do the trick. Hopefully the old broken file will help you engineers.
Thanks for keeping us in the loop, Julie! I took a peek at your case this morning and saw that my teammate, Ryan, connected this behavior to a recent issue where videos would sometimes play on the wrong slides in the HTML5 output.
You're spot-on that this was fixed in the latest Storyline 360 update. Glad to hear you're up and running, and we're here if you need anything else!
Related Content
- 3 months ago
- 10 months ago