Audio clips (narrations) are playing on the wrong slide(s)

Oh no, Michele! Sorry to hear that you've run into an issue again, but reaching out to the support team so they could take a look was a perfect idea.

You should be hearing from someone soon.

I have a similar problem and it seems to come down 3 elements. I have a MP4 video created in Camtasia, a photo and a slide used to select either the video or the photo (decision slide). I have tried three different setups and every time I select the photo, the audio from the video plays. The audio also plays if I select the decision slide from the menu (it does not play if I move through the slides using the normal progression). The different setups I have tried are:

·         Decision slide with a trigger to a layer for the video – separate trigger to jump to a slide for the photo.

·         Decision slide with a trigger to a layer for the photo – separate trigger to jump to a slide for the video.

·         Decision slide with triggers to 2 separate slides for the video and photo.

I am using Articulate 360 and Windows 7 Professional. I have also tried this in a new project and the same problem occurs.

I have a similar problem and it seems to come down 3 elements. I have a MP4 video created in Camtasia, a photo and a slide used to select either the video or the photo (decision slide). I have tried three different setups and every time I select the photo, the audio from the video plays. The audio also plays if I select the decision slide from the menu (it does not play if I move through the slides using the normal progression). The different setups I have tried are:

·         Decision slide with a trigger to a layer for the video – separate trigger to jump to a slide for the photo.

·         Decision slide with a trigger to a layer for the photo – separate trigger to jump to a slide for the video.

·         Decision slide with triggers to separate slides for the video and photo.

I am using Articulate 360 and Windows 7 Professional. I have also tried this in a new project and the same problem occurs.

Hi Bill and welcome to E-Learning Heroes :)

Thanks for reaching out and describing what you are experiencing.

We've had some recent releases that addressed some issues with videos playing when they should not be.

Curious if you are using the latest update to Storyline 360?  We are currently on Update 18.

If so, and you're still experiencing an issue, please feel free to share the .story file so that we can take a look.

We'd be glad to help you out.

Sounds good Bill. Thanks for popping in with an update.

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Hi everyone. If you're experiencing this issue, the ONLY reliable solution is to import your entire project into a new file. Trust me on this. I've spent hours with this error.

No, reloading the audio file will not fix it. 

No, playing the audio a bit in the timeline editor and saving it will not *always* fix it (I've noticed this sometimes fixes the slide in question but breaks another slide elsewhere, which is hard to detect if you have a course with ~250-300 slides). 

Luckily, the import feature will carry over all of your content, triggers, and slide settings. All you will need to do is A) set your player size to match your old file, B) File > Import > SL> Choose your file, and C) re-adjust your player settings to match the old file. 

P.S. It's disappointing that this issue has persisted for nearly 6 years without an update patch from the SL development team...

Same issues for me. And I'm sorry to see such a long history here of the same pervasive issue with no resolution. Is there a resolution, a sound fix, or at least an acknowledgement that this is a bug??

Thank you Kenneth for the only actionable feedback to this issue, importing seems to have worked for me (as the other "fixes" did not).

I too am experiencing this issue, but now the old fix of opening the audio file, playing a few seconds, closing and saving is not working- even when I deleted the wrong audio track from the project file-- SL is still playing it. I checked the media library and it says that the file is only playing on one slide, and marks the correct one, but almost all the audio tracks are scrambled when I preview or publish... I'm using the most current version/update of SL360. Have tried publishing both Flash and HTML5 and the same thing is happening. The first few slides play fine, and then all of sudden it just randomly starts playing the wrong tracks. What gives?

EDIT: I tried turning off the Optimize Audio option in publishing settings and that seems to have fixed the problem! But it would be nice if we could still optimize audio without SL mixing up audio tracks... 

Hi Lea!

I'm happy you found the fix! If you're still having issues with this file, you can start a case with our Support Engineers so we can investigate further!