Forum Discussion

JustinLloyd's avatar
JustinLloyd
Community Member
12 years ago

Audio Cuts out on random slides

HI there. We have an issue where the audio cuts out on random slides. For example: In one upload slides 5 and 8, the audio will cutout half way through. But it will always be slides 5 and 8 that cu...
storyline 360
LeslieMcKerchie's avatar
LeslieMcKerchie
Staff
7 years ago

Hi Christine,

Thanks for reaching out and sharing that you are running into an issue as well.

As mentioned above, the issues all seem to stem from system-specific issues.

Since you mentioned that it's not happening in your LMS, but only when publishing to CD, I'm curious if the file name/path length may be the culprit.

  • Use short names to ensure the file paths to your projects and published output are well under the 260-character limit imposed by Microsoft Windows
  • Do not use special characters, accents, or symbols in your Storyline file names or in any file paths