Forum Discussion

JustinLloyd's avatar
JustinLloyd
Community Member
12 years ago

Audio Cuts out on random slides

HI there. We have an issue where the audio cuts out on random slides. For example: In one upload slides 5 and 8, the audio will cutout half way through. But it will always be slides 5 and 8 that cu...
storyline 360
KatieRiggio's avatar
KatieRiggio
Staff
6 years ago

Hi Hanta,

Thank you for reaching out! To make sure you get the most up-to-date guidance, could you help with these details?

  • What version of Storyline 360 are you using? Click on the Help tab, then About Storyline.
  • Is the course hosted on a web server or LMS?
  • Does the audio cut out in all browsers or a certain one?

If you're comfortable with sharing the .story file publicly, I'm happy to test it. If there is private information, use this private upload link to share it with our Support team.