Forum Discussion

JustinLloyd's avatar
JustinLloyd
Community Member
12 years ago

Audio Cuts out on random slides

HI there. We have an issue where the audio cuts out on random slides. For example: In one upload slides 5 and 8, the audio will cutout half way through. But it will always be slides 5 and 8 that cu...
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EugeniaJi's avatar
EugeniaJi
Community Member
5 years ago

@Michael Stuart I'm having the same exact problem on multiple trainings I'm updating here. It's exhausting for both me and our LMS team to have to re-publish over and over again with no end in sight, as different slides' audio keeps cutting off with each publish. Have you been able to find a solution?

MichaelStuart's avatar
MichaelStuart
Community Member
5 years ago

@Eugenia Ji - Short answer: There is no practical solution - for me anyway.

I finally dedicated the time to sending my project into technical support. They tested it on SCORM Cloud and it works fine. Technical support also sent me a link, which launched the course on MY LMS and it confirmed the problem (which I didn't really understand, since that's why I contacted technical support in the first place).

Bottom line: since it works for them on SCORM Cloud, and not for me in my LMS, the problem must be in my LMS - as is likely with most everyone else that is having this same issue.

I'm not happy about it, but there doesn't seem to be anything else I can do.  I hope this helps anyone else who is still waiting for an answer on this issue.