Forum Discussion

JustinLloyd's avatar
JustinLloyd
Community Member
13 years ago

Audio Cuts out on random slides

HI there. We have an issue where the audio cuts out on random slides. For example: In one upload slides 5 and 8, the audio will cutout half way through. But it will always be slides 5 and 8 that cu...
storyline 360
PatrickGurcz949's avatar
PatrickGurcz949
Community Member
4 years ago

I am having this same issue. I tried re-importing the audio and rebuilding the slide. The slide works as designed when previewing in Storyline, but seems to break in the LMS. I am able to replicate the issue in SCORMCloud. It seems that switching the audio file from .wav to .mp3 has fixed the problem in one instance.

PatrickGurcz949's avatar
PatrickGurcz949
Community Member
4 years ago

It worked in the first three sections, but not in the fourth. So frustrating. I'm curious for others who had issues how long the audio was on the affected slide. I have noticed it seems to happen on any slide with audio longer than 60 seconds, and it usually happens around the 60-second mark.

  • LaurenDuvall's avatar
    LaurenDuvall
    Staff
    4 years ago

    Hi Patrick!

    I understand how frustrating that is! I see that you've connected with Mick, one of our Support Engineers, in a support case. Great call. We'll continue the conversation via email.