Forum Discussion

JulieHamrick-fe's avatar
JulieHamrick-fe
Community Member
2 years ago

Audio Delay When Published But Not When Previewed

I have a slide with audio that should begin playing when the timeline on the slide begins. When I preview the slide, it works as it should. When I publish the course, the audio is delayed by 10-15 s...
storyline 360
JoseTansengco's avatar
JoseTansengco
Staff
2 years ago

Hi DebbieSiguaw,

I'm curious if you can observe the same audio delay if you publish your course to Review 360. Have you tried testing your course there, and if yes, did you run into the same audio delay issue? Do you notice the same audio delay issue when previewing your course? I'd like to see if the audio delay is only observable in certain hosting environments. 

FritzSimonson-4's avatar
FritzSimonson-4
Community Member
2 years ago

This happens everywhere. 

  • EricSantos's avatar
    EricSantos
    Staff
    2 years ago

    Hi Fritz,

    I appreciate you sharing your experience here and working with our Customer Support Engineer, Phil, via a support case. I understand that you had a ScreenMeet session with him and looked at the Network tab of the browser console. You found that the audio delay is due to the browser's inability to download the audio on time. Feel free to update Phil on your IT team's findings regarding the cause of this browser issue.

    Let's continue the conversation in your support case to keep the information in one place, but if you're willing to share the investigation results here, it would be a big help to other members of our community. Thank you!