Forum Discussion

Nicole4's avatar
Nicole4
Community Member
26 days ago

Audio Glitch in LMS

Hello! We've recently uploaded a storyline SCORM 1.2 file to our LMS (SuccessFactors). During our quality review checks, we noticed the following situation. When a learner exits the course before f...
storyline 360
Nicole4's avatar
Nicole4
Community Member
24 days ago

Hello! Using the timeline and 'reset' setting.

SamHill's avatar
SamHill
Super Hero
23 days ago

Hi Nicole4​ the settings you are using are the correct settings for what you would like to see. When you resume the content, it should replay the slide that you are returned to. Depending on your On restart > resume settings, this would either be on the user selecting the resume button, or the large play button that is shown when there is auto play media on the slide.

To determine whether the issue is with SuccessFactors or with the content. I would recommend that you test the content in the https://cloud.scorm.com service. This is a free service provided for testing SCORM content.

If you continue to experience issues using SCORM Cloud, I would recommend that you raise an issue directly with Articulate support, and provide a copy of your content to them so they can verify the issue and help you work on a solution.

I would normally say it could be a network issue (low bandwidth), but if the slide has already been played, the audio file should be in your browser cache and ready to go. It's an odd one.

Verify on SCORM Cloud though to be sure to be sure.