Forum Discussion
Audio in Rise overlaps
I have created several Rise courses. In several of them, when I click to play the audio, it plays multiple audio files at the same time. I cannot figure out what is happening. It only happens on a few slides. It seems to be when I use flash cards, but it is not consistent.
25 Replies
Hi Douglas! That definitely doesn't sound right, so I'm glad you reached out! Can you tell me more about when you noticed this issue?
- Does this only happen after the course is published?
- If so, where did you host the published output file for testing?
- What web browser were you using when you ran into this problem?
- Would you be willing to send us the course Share link so we can test it from our side? If that works for you, you can open a case here.
It happens both when editing the course and after it is published.
It seems to only be happening in the timeline block.
It doesn't happen with every audio in the timeline. I can't figure this
out.I have removed the audio, and uploaded the file again and then it happens
again.Doug Opicka
Partner/CFO
Plaid, LLC
Email: doug@BeingPlaid.com
http://www.beingPlaid.com
Thanks for sharing your course file with our Support team, Doug. I see Christopher discovered that this is a software bug, so I'm glad you brought it up to us. We'll send you an update if we get any more information that will help you.
Hi! I'm having the same glitch! Do you have suggestions to fix the overlapping audio?
Hey Tiffany! What block types are giving you an issue with overlapping audio? Are you using the timeline block, too?
I'm having this same problem in a course I'm working on now. Was the glitch addressed?
I do not believe that this glitch has been fixed. I had to redesign those slides to avoid that type of block.
Late yesterday I was able to connect with Support via Live Chat and they confirmed the glitch isn't fixed. My entire course - a history of our company - is done in timeline blocks, six of which have glitchy sound. I think I'm facing have to completely redesign my course. It's very disappointing and frustrating, but at least I know not to spend any more time trying to figure out what I did wrong! My first Articulate course - and I find a bug!
I have added Storyline blocks all with audio. When reviewing or publishing I get the same issue of it all playing at once. Any updates on this bug? Does anyone have a workaround this issue in the interim?
I only encounter the issue in the Timeline blocks, so I pulled the audio out of the malfunctioning timeline events and put them in separate audio files "above" the timeline events. It doesn't look nearly as cool but it solved the problem without having to completely redo a company history "story" that was 95% timeline. I hope to get word that the bug is fixed at some point and revert back to what I had.
I encountering this with the storyline blocks I have imported that have audio :(
