Forum Discussion
Audio Issue with Presenter 360
We have courses that were previously created in Articulate '13. We have since upgraded to 360 and are in the process of upgrading all of our courses. We recently upgraded 2 training courses that have audio and published it for our LMS for HTML5. We have noticed that when we launch the training in Edge from our LMS, some of our slides the audio does not automatically play when you hit next to advance slides. You have to hit previous and then next and then the audio will start. Has anyone had this issue and know a way to fix it?
16 Replies
Hi Shannon,
I appreciate the efforts and I'm sorry it's causing so much re-work. While I don't have a specific date to share, I can tell you the team is actively looking at this bug, so we'll pop in here as soon as we have a solid fix place!
Hi Marlo,
It sounds like there are some non-audio elements importing incorrectly. It's always helpful to review these tips below when importing PowerPoint files, but if something is looking awry after importing, our support team can lend a hand with your file to provide guidance!
Hi all!
I'm happy to share that we released the fix for this bug where audio randomly stopped playing in published courses in today's Studio 360 update!
Now all you need to do is update Studio 360 in your Articulate 360 desktop app!
You can see the other features and fixes in the Studio 360 Version History.
Thank you for addressing this issue!!! I can't wait to test it out and confirm the issue is resolved!!
Thanks again!
Pam Mallin
Corporate, Engineering and Life Sciences Sales Enablement
ELSEVIER | Research MarketingThat is great! Thank you!
