Forum Discussion
Audio Issue (working on preview but does not play when published)
Hello PragyaSinha-c97,
Happy to help!
The behavior you're running into is a limitation of most modern browsers, which prevents audio from automatically playing unless a viewer interacts with the slide. This behavior is described in this official Google post. As a workaround, you can introduce a button on the very first slide of your course that requires learners to interact with the content to allow the audio on the second slide to play automatically. Here's an edited version of your course so you can see the workaround in action.
Hope this helps!
I am also experiencing this issue after it is published. I have buttons at the beginning of my slides and it still occurs. We have learned that it runs best in Chrome but there are still issues with the audio just not playing or not playing in certain parts. The parts drops out aren't even consistent. Sometimes it's one slide that doesn't play and then I reload, take it again and then it plays fine but then a different slide will drop out that worked fine the last time.
Hi Jenkinaa,
Sorry to hear you're also having trouble with audio playback from Storyline.
Browser autoplay restrictions alone shouldn't cause the behavior you've described. Does the issue occur when testing with a private browsing window? Occasionally, cached media files can cause inconsistent playback. Testing in an incognito window can help rule that out.
Also, if this is an LMS course, I suggest testing the published output in SCORM Cloud. If it works consistently, the issue may be LMS-specific.
If you're still having trouble, it would be helpful to see a copy of the affected .story file. Do you mind uploading there here in the discussion or privately through a support case?
Looking forward to hearing from you!
Thank you. I opened a support case.
You're welcome, Jenkinaa!
Thanks for following up. I see that my teammate Ian is handling your support case, and just replied to your e-mail sharing feedback and next steps.
We can continue the conversation there!
We're testing a course today and running into the same issue. Sometimes I have to completely close out of the course and restart it for the audio to play.
Hey RachelleSelvog,
I'm sorry to hear you're also running into this setback.
Are you seeing this behavior when testing the course in an LMS, or after it's been published to Review 360?
We're happy to take a closer look at the .story file that's giving you trouble. Do you mind uploading a copy here or through a support case?
Hi StevenBenassi,
We were seeing this occur in our staging LMS environment while testing the course. We decided to upload the course in our production environment and so far there's been one glitch of audio tracks overlapping during playback. Since it appears to be mostly an issue of our stage environment, we won't open a support case unless we start encountering more issues in production.
