Forum Discussion
Audio not playing in Review 360 or S3
Here is where I landed...
After battling with this all day with no fix, I realized I could just use a "Play media" trigger to play the audio in the base layer and then use a JS trigger at the very end, just before the timeline ends, to reset the audio, in the case that the user clicks "replay".
💥 In summary: Storyline takes care of the audio start, JS takes care of the fade and reset. That creates no issues when published to Review 360 or S3.
Thank for you help PhilMayor and I hope this saves someone out there a lot of time in the future!
I suspect you have an error in the code in one of your triggers.
the way storyline executes code one error can poison your code so it stops
executing and you can get undefined errors. The simple way to check if your code is being included is to publish and look in the user.js file it should all be there.
you should have an error in the console to give you a line number of where your error is.
Here is where I landed...
After battling with this all day with no fix, I realized I could just use a "Play media" trigger to play the audio in the base layer and then use a JS trigger at the very end, just before the timeline ends, to reset the audio, in the case that the user clicks "replay".
💥 In summary: Storyline takes care of the audio start, JS takes care of the fade and reset. That creates no issues when published to Review 360 or S3.
Thank for you help PhilMayor and I hope this saves someone out there a lot of time in the future!