Forum Discussion
Audio not playing on layer
I am trying to update a course created by a third party. I updated narration/audio on a layer (slide has two layers in addition to the base layer). The audio is there but I can't hear it. I can he...
Hi Sheri_Matt,
Happy to help!
- Have you tried importing your existing file into a brand new .story file and see if you experience the same behavior?
- If you replace the audio with another audio file, do you experience the same behavior? I'm curious if this is something related to the specific audio file included in this layer.
We'll need to test your project file to better understand why the behavior is varying with your audio. Would you be willing to share a copy of your project file here or in private by opening a support case so we can test and observe what's happening? We'll delete it when we're done testing!
Don't use a trigger to pause the base timeline. Instead use the slide layer properties on the layer you are activating and check the "Pause timeline of base layer" option. This should correct the issue with your audio not playing. I was having the same issue, and this corrected the problem for me. Hope this helps.