Audio not playing on Mac, Safari version 12.0.3

Hi Dan,

A few notes on what you've shared:

• The autoplay changes were implemented by Safari to deal with any media playing unsolicited in a browser - and that would include when a learner clicks to open a course or new window. Once that window is open the browser is looking for a click in that window from the user to initiate the media. 
• Storyline 3, build 3.6.18134.0 would include the update we made to handle these changes with how media autoplays. If you've published with the latest update, you should have that fix which will behave as follows.

• Learners using Safari 11+ will see a play button when they launch or resume a course with audio or video on the first slide. Clicking the play button starts the course and allows the media to play. Audio and video on other slides should play as expected (unless your slides are set to advance automatically without user interaction).

   

Since your course isn't playing the media once initiated, I'd want to have our Support Team take a look and do some additional testing. If you're able to share it with us, you can upload using our case submission form and the team will delete all files when done testing. Let me know and I'll follow along too!