Forum Discussion

JamesThomas-5de's avatar
JamesThomas-5de
Community Member
7 years ago

Audio not playing on Mac, Safari version 12.0.3

I've built a course in 360 utilizing mostly video.  The first interactive slide that has audio on the timeline does not play on Mac, Safari version 12.0.3.  There are a few more audio clips that pla...
storyline 360
KatieRiggio's avatar
KatieRiggio
Staff
7 years ago

Thanks for reaching out, Eric. Happy to help you sort what's happening here!

To make sure I understand the behavior you and your teammate are encountering in Safari 12.1:

  • The audio does not automatically play even though the slide is set to advance automatically. 
  • The audio plays after revisiting a previous slide and clicking back to the slide with the audio.

Let me know if I'm off-base. And if you're able to share a sample file with me for testing, that would be gold! You can send it privately to me here. I'll let you know what I find, and will delete it after troubleshooting!