Forum Discussion
Audio not playing on slide launch
I have a very straight forward project - no special triggers, single-layer slides where the user advances the slide with the built-in "Next" button. Some slides have videos on them with audio tracks, some slides have simple narration tracks. Seemingly randomly, slides will play without audio. If you navigate back to the previous slide and then click back to the "problem" slide, audio will play. This has happened on several projects recently. I've logged this as a case and included my project file, and been told there's nothing wrong with my project and it plays fine. But this continues to happen to people viewing in Review 360.
Yes, this is exactly what we're experiencing. It works when you are past the slide and return to it, playing as expected. I've made tickets with Articulate and with Docebo. Docebo support says it's not them and they can't replicate it in any of our user accounts. The learners are frustrated and I'm not sure how to fix it.
Hi Emily02,
So sorry to hear that you've been struggling with audio playback in Storyline!
I see that you've shared your affected project file privately through a support case. It looks like my teammate Phil reached out with feedback on his testing on 02/11/26. It's possible that the email slipped by or was diverted to a SPAM folder. I've just resent it again, for your reference.
Also, I've seen similar issues resolved by publishing from a local drive. If your .story file is hosted on a network drive, try moving it to your local hard drive and republishing to see if that improves the audio playback.
We can continue the conversation through your case!
Hey JamesKalhorn,
Sorry to hear you were having trouble with audio playback in Storyline.
I noticed that you've been working with my colleague Enelluar through a support case. It sounds like eliminating a network drive from your workflow has resolved this issue. Awesome!
If you have any follow-up questions, feel free to reconnect with Enelluar through your case.
