Forum Discussion
Audio not playing on slide launch
Yes, this is exactly what we're experiencing. It works when you are past the slide and return to it, playing as expected. I've made tickets with Articulate and with Docebo. Docebo support says it's not them and they can't replicate it in any of our user accounts. The learners are frustrated and I'm not sure how to fix it.
Hi Emily02,
So sorry to hear that you've been struggling with audio playback in Storyline!
I see that you've shared your affected project file privately through a support case. It looks like my teammate Phil reached out with feedback on his testing on 02/11/26. It's possible that the email slipped by or was diverted to a SPAM folder. I've just resent it again, for your reference.
Also, I've seen similar issues resolved by publishing from a local drive. If your .story file is hosted on a network drive, try moving it to your local hard drive and republishing to see if that improves the audio playback.
We can continue the conversation through your case!