Forum Discussion
Audio not recording or uploading
I've tried to record directly into Rise but using an external microphone. Every time I try to record audio - by pushing the start recording button - it works and I am able to "record" but then when ...
I just noticed these replies and comments after mine above - I am using Chrome and my computer's internal mic. The problem is sporadic. Sometimes it works and sometimes it doesn't. I get that weird time stamp that Jenny mentioned. It might be that Rise is trying to "connect" in that moment and it's not connecting/uploading the audio for some reason? The mic and sound are working fine and it seems like it's recording but just not uploading. Also, it happens frequently enough to seem non-reliable.
We'd be happy to do some troubleshooting with you, Ashlie. Just start a case with us here!
