Forum Discussion

RachelAbeloe-95's avatar
RachelAbeloe-95
Community Member
7 years ago

Audio not recording or uploading

I've tried to record directly into Rise but using an external microphone. Every time I try to record audio - by pushing the start recording button - it works and I am able to "record" but then when ...
rise 360
SanjuThapa-b5a0's avatar
SanjuThapa-b5a0
Community Member
6 years ago

I am encountering the same issue, I use Chrome.

My audio that I upload shows aN:aN.

EDIT: working in an Incognito tab in Chrome.

  • Crystal-Horn's avatar
    Crystal-Horn
    Staff
    6 years ago

    Hello ST! I'm sorry that recording audio hasn't worked for you. I opened a priority support case so we can dig in. You'll see an email from us soon!

    • SanjuThapa-b5a0's avatar
      SanjuThapa-b5a0
      Community Member
      5 years ago

      Getting the issue again, and even Incognito version of Chrome is not helping.

      This is urgent work I need to do, and once again Articulate has let me down. I've spent all morning troubleshooting issues with Rise/Review. This isn't cheap software, whjy are there so many bugs????

      I'll have to start investigating other software options. Articulate 360 has been a huge disappointment. Too mjuch time trying to fix tech issues.

      I have now discovered that ALL the audio from ALL my Rise modules are not working now.