Forum Discussion
Audio not recording or uploading
I've tried to record directly into Rise but using an external microphone. Every time I try to record audio - by pushing the start recording button - it works and I am able to "record" but then when ...
Has there been a fix for this issue? I have tried clearing cache- which worked for ONE recording- then straight back to the "an.an" error code. I have tried incognito, as well as signing out and back in to no effect. I have a large project due this week which requires large amounts of audio to be recorded and uploaded.
Hi Cody! I am sorry you are experiencing this issue. I would love to have one of our support engineers work closely with you on this. Please open a case here; we are ready to help!