Forum Discussion
Audio not working for HTML5 output in Chrome using Storyline 360
Hi all,
Very recently switched over to Storyline 360 and I am having issues with audio playback in Chrome. For some slides, audio does not play and I need to move the seekbar back to the start of ...
Hi all,
The issue in Storyline 360 where the audio in the HTML5 output gets cut-off or does not play when the following conditions are met:
- It is followed by a slide with an image
- The slide with the image has a Jump to trigger on the Prev button set to the slide with the audio
- Also happens if the Jump to specific slide trigger is on the Next button
- Also happens if you have jump scene trigger.
is resolved in the most recent update to Storyline 360 Update 12.
You can follow the details here to update your Storyline 360 app.
Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.
Thanks, Ashley. The last update I see on the version history was from last week, February 1st. Is this the update you are referring to? I am running Storyline 360 version v3.12.14647.0
