Forum Discussion

AnthonyMuey's avatar
AnthonyMuey
Community Member
2 years ago

Audio Not Working On iPad

I'm testing my app on iPad. When I click an audio button, the audio plays as intended. But if I walk away from the iPad and it goes to "sleep," the audio no longer works when the iPad "wakes."
storyline 360
Jürgen_Schoene_'s avatar
Jürgen_Schoene_
Community Member
2 years ago

I could reproduce the problem with my iPad 7th generation (iPadOS 16.7)

how I have tested (-> Review 360, course published with SL 3.80)

  • start course
  • wait until no audio is running anymore*
  • off switch
  • on switch
  • home button -> safari visible
  • next page -> no audio anymore
  • only refresh browser html page solves the audio problem

* if I interrupt the audio with click off switch -> no audio problem after click on !!!

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now the same test with iPhone SE (iOS 15.7.9) - I have no iPad with iPadOS 15.7

  • no audio problem after switch off/on

a test with iOS/iPadOS 17 would be interesting - but I will upgrade my iPad with a later version of iOS 17

you should open a support case with all infos

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