Forum Discussion

ConnorR's avatar
ConnorR
Community Member
8 years ago

Audio stops playing on slides after added to LMS

Hi guys, We've been having an issue with our training videos, we're currently using matrix to deliver them but there seems to be an issue with the sound no playing correctly on some of the slides....
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AshleyT-Pollard's avatar
AshleyT-Pollard
Staff
8 years ago

Hi Connor, 

I tested it as well and Chrome played all the audio normally. In Firefox the first few slides played normally and then at one slide I had to hit the "rewind" button and then the audio played. 

Are you not getting the audio to play at all in any browsers and with the rewind button? 

Also, do you know if you have flash disabled on any of your browsers? 

  • ConnorR's avatar
    ConnorR
    Community Member
    8 years ago

    Hi Ashley, 

    Thanks for having a look at this for me, It is good to finally see someone get the same issue that our clients and myself are experiencing. After pausing and playing the slides the audio works fine and the rewind button does the same, unfortunately I don't believe that it should not play from the start and require a restart of the slide.

    I believe that flash is enabled on the browsers that were used to test. 

     

    Hi Alyssa,

    It is really odd. If the firewall was blocking the MP3 files from downloading there would be no audio at all on any of the slides, but thank you for your suggestion, any help is really appreciated. Thank you for submitting a ticket for me, I look forward to hearing what the support team come up  with.

     

    I don't want  to come off rude with any of this so i apologize if i have. This issue is not just confined to my office, we have clients all over Australia that access our online training and they are the ones that first found this issue, so it is a major issue for us. 

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