Audio won't play in Articulate Review

Hi all,

For those of you who have run into issues with your audio (or videos) playing at the start of the course in Chrome, please make sure you're using the latest version of Storyline 360 (or Storyline 3) as we've released an update for both to support the newest behavior of Chrome 66 to prevent autoplay of media. 

The changes that you'll see across hosting platforms when viewing Chrome content is that media may not play at all if it's on the first slide or not initiated by the user. The latest Storyline updates implemented a fix for this where learners may see a play button when they launch your course in Chrome 66+ if the first slide has audio. Clicking the play button allows the audio to play as expected.

After a while, learners may stop seeing the play button as Chrome's Media Engagement Index (MEI) learns that they allowed audio to play on previous visits to the same site. When that happens, audio will automatically play as it did in earlier versions of Chrome.

Another option is to not include media which is set to start automatically on the first slide. In this setup, a user would view and interact with the first slide (i.e. clicking next button) and Chrome will recognize that as the users choice to have media play throughout the remainder of the course.

If you have any other questions or concerns about this we're happy to help and offer clarifications! It may be a bit easier to test your courses and share that insight one on one, so please reach out to our Support team here. You can include a link to this forum discussion to get the ball rolling too.