Forum Discussion
Audio won't play in Articulate Review
Hi,
I've created a course in Articulate 360, when I played the publish copy everything was fine. I sent it for a customer review, and the sound is not there. I published again, and tried again and...
I am having the problem of no audio in review360 on IE but then losing my settings. It's ok until I open review then I have no sound on Storyline either. But other audio (softphone, etc is fine)
Hi Caddi!
Sorry for the trouble! Have you tried using a different browser like Chrome or Edge?
If using another browser isn't this fix, then here's a quick troubleshooting step to try:
- Import the audio into a new Storyline 360 project. Publish to Review 360 and see if the audio plays. If it does, then I'd recommend removing the audio from the file and then importing it again.
If the audio still isn't playing in a different browser or after reimporting, then we'll want to take a look at the project. Here's a private upload link where you can share the .story file with us.